FAQs
Find clear answers to common inquiries about our luxury transportation services, booking process, and policies to help you plan your trip with confidence.
How do I book a ride?
Book Online at https://gearfusion.com
Book by phone: 407-457-9253
Book by Facebook Messenger: https://facebook.com/gearfusionorlando
We pick up 24 hours a day / 7 days a week. There is a late-night/early-morning fee.
International may also contact using WhatsApp: +1-407-457-9253
What times do I enter for Bookings?
For arrivals enter the actual arrival time. We track the flight numbers so we will adjust accordingly.
Domestic flight departure to MCO, plan 3 hours from your resort.
Domestic flight departure to SFB, plan 3 hours from your resort.
Domestic flight departure to TMP (Tampa) plan 5 hours from your resort.
All International departure flights from MCO, plan 4 hours.
Airport Arrival
You’ve booked a private car service, which is solely for you and your family.
- Please double-check the reservation you received via email. If there are mistakes, verify NOW, and not the day of. This is your responsibility.
- The day before your arrival, you will be contacted by your actual driver. They will give you instructions on pickup.
- When you land, please notify them you are on the ground. Then again on the tram for Terminal A and B.
- The driver will meet you at baggage claim once you have your bags and assist you.
- Please Note: Due to new MCO security policies we can no longer take the bags off the carousel.
- Once off the Carousel, we can then assist you to the private car area on Level 1 at all three Terminals – A, B, and C.
- From there we head straight to the resort.
Departing to Airport
Departures: Please be ready to go.
- There are no same day departure charges to go earlier or later. This includes up to our cut-off 18 hours prior. This disrupts the entire schedule and risks other guests relying on us to pick up their scheduled time.
- Call the Bellhop 1 hour before you exit the resort. We can’t wait if they havent picked up luggage at pickuptime.
- Plan your departure so it’s a smooth transition back to MCO or SFB. – This is not the time to hit the Gift store. We are under tight schedules so we want to ensure everyone makes their flights with little stress and angst.
- For changes to existing departures please see below under ‘Reservation Updates’.
- For last-minute emergencies, please call +1-407-457-9253
- Missed or late for departure flights. Traffic, software issues, weather, and any acts of God can cause issues beyond the company and assigned drivers’ control. gearfusion will not be responsible in any way for the purchase of new Airline tickets for passengers. We always suggest you carry Airline Insurance from the carrier to cover such incidents.
Note: If a guest is over 10 minutes late for departure pickup, there is a $30 fee. With $30 increments for every 10 minutes the driver waits. Too avoid this, make every effort to be on-time.
Reservation Updates
Airlines are notorious for delays and changing schedules. Please call (407-457-9253) or email us (pickup@gearfusion.com), and have the following information:
- Last name:
- Reservation Number:
- All flight changes with times and flight numbers:
No same-day changes for departures. We have many other passengers who secured their confirmed pick-up departure time.
Example: Your departure flight is now 45 minutes later and you were notified the night before or the morning of. Now you don’t want to leave your resort up to an hour later. We can’t change the entire schedule for this. We’re empathic to the situation, but we have many other passengers who require us to be on time. We cannot be delayed in this instance. You/We can’t get the Airlines back on time, so please don’t ask us to change our times that will disrupt others. – This has happened.
Note: If we have room we will try, but we make no guarantees.
Refunds and Cancellations
We know things can happen so we want to be as transparent and fair for everyone.
1. Standard Cancellations
Up to 5 days before the scheduled service: The client is eligible for a 100% refund of the full reservation less $4.95 processing fee.
Up to 72 hours before the scheduled service: The client is eligible for a 50% refund less the $4.95 processing fee.
48 hours or less before the scheduled service: No refunds will be issued for cancellations, including for both arrival and departure transfers. We have already blocked/scheduled the vehicle and time for you.
2. Case-by-Case Exceptions
We understand emergencies can occur. Certain extraordinary circumstances may be reviewed on a case-by-case basis, and refunds or partial refunds may be granted solely at the company’s discretion.
3. Cancelling due to sickness the day of, or any other reason will not be refunded.
4. Cruselines: To prevent issues with ‘day of Airline’ cancellations whereby you may not make your cruise, we strongly suggest you fly in the day before and get a hotel. If an airline cancels the day of, only a credit will be issued for arrival and departure. Not seperately.
5. Missed Flights & Rescheduling
If the client misses their flight and needs to reschedule the pickup:
A Rescheduling Fee of 50$ will be applied to accommodate the new service time.
If the guest misses or delays the departure pickup the morning, or the same day because of a delayed flight that is still departing, a rescheduling Fee of 50$ will be applied to accommodate the new service time. Rescheduling is subject to availability and is not guaranteed.
If the guest decides to delay their pick the morning of, or while the driver is enroute, there is $75 change fee. If the new departure is available, the original amount is forfeited.
Rescheduling is subject to availability and is not guaranteed.
If the client chooses not to reschedule or no availability exists, the booking will be treated as a same-day cancellation and will not be eligible for a refund.
Do you have car seats?
We carry a full range of car seats – not a one-size-fits-all car seat. All our seats are pre-installed and double-checked for safety. We carry the following for all age ranges:
Rear-facing
Front facing 5 Point Harness
Front Facing Toddler
Backless Boosters
Scheduled times
Arrival: All our transfers/trips are pre-scheduled. We do our best to arrive on time, however, some things can arise. Traffic, accidents, the Airline industry doing whatever they want lately with delayed or canceled flights. The driver will be in constant contact with you. We have never abandoned a passenger.
Departure: Please be ready to go. Call the Bellhop 1 hour before you are supposed to meet the driver. The bellhop gets backed up. Plan your departure so it’s a smooth transition back to MCO or SFB. – This is not the time to hit the Gift store. We are under tight schedules so we want to ensure everyone makes their flights with little stress and angst.
If the guest misses or delays the departure pickup the morning, or the same day because of a delayed flight that is still departing, a rescheduling Fee of 50$ will be applied to accommodate the new service time. Rescheduling is subject to availability and is not guaranteed.
If the guest decides to delay their pick the morning of, or while the driver is enroute, there is $75 change fee. If the new departure is available, the original amount is forfeited.
Note: If a guest is over 10 minutes late for departure pickup, there is a $30 fee. With $30 increments for every 10 minutes the driver waits. Too avoid this, make every effort to be on-time.
Grocery Stops & Additional Stops Policy
1. Grocery Stops
Clients may request a grocery stop during their ride. There is NO CHARGE for this service. However, to save time this requires curbside pre-order pickup – See Below.
The grocery stop is limited to curbside pickup. Service is available exclusively at: Publix, located at 9930 Universal Blvd.
No other grocery stores or locations are permitted.
2. Additional Stops
Any additional Airport stop added to the itinerary—whether for passenger pick-up, drop-off, or any other purpose—will be charged an additional $30 USD per stop.
All stops must be requested in advance or communicated to the driver as early as possible. Approval is subject to route, safety, and time constraints.
3. Limitations & Availability
The company reserves the right to decline grocery stops or additional stops if they significantly deviate from the original route, interfere with scheduling, exceed allotted stop times, or impact the driver’s next assignment.
Waterpark Stops & Courtesy Luggage Drop-Off Policy
1. Waterpark Stops with Courtesy Luggage Drop Off.
Clients may request a stop at a waterpark during their scheduled service. This stop carries an additional fee of $25 USD.
2. Courtesy Luggage Drop-Off
The $25 fee includes a courtesy luggage drop-off at the client’s Disney Resort, which covers:
Delivery of luggage to Bell Services
A photo of the luggage safely placed on the cart
A claim ticket provided to the client for verification
3. Limitations
This service is exclusively available within Disney Resorts. Availability may depend on scheduling and route timing. The company reserves the right to decline this service if it affects operational timelines or subsequent reservations.
What are the forms of payment?
Venmo – @gearfusion – last 4 digits to confirm: 9253
Credit Card Online upon booking. We use Stripe as our processor.
Payment on arrival: Cash, Credit Card, Venmo
Vehicle Upgrades at no charge
At times we may upgrade, (but never downgrade) you to a larger Vehicle at no-charge for a list of reasons. At the end of the day it’sit about getting your family safely and comfortably to and from the Airport.
Examples:
- The vehicle you chose is too small for the number of guests.
- The quantity of luggage and personal items just wont fit into the selected vehicle booked. i.e. The guest forgot they were bringing an additional stroller and luggage.
- The vehicle you selected went in for safety-service and we upgraded to a larger vehicle.
This is just a few of the many reasons we may upgrade, but never a smaller vehicle.